ACTIA, a range of advanced services
The notion of Services at ACTIA goes far beyond a BtoB relationship, it is omnipresent during the development, production and after-sales phases.
Geographical proximity and shared technological and industrial affinities are key to the success of your projects.
The partner for your most ambitious designs
ACTIA has laboratories and dedicated test benches from which its customers can benefit to assess or validate innovative design axes and confirm the choices made by the R&D teams.
ACTIA’s laboratories, which are EN ISO/IEC 17025 certified and open as a service to our customers, benefit from the Group’s sustained activity in the automotive mechatronics sector, which is challenged on a daily basis by specifications at the highest level in terms of safety and functional requirements.
ACTIA’s laboratories, which are EN ISO/IEC 17025 certified and open as a service to our customers, benefit from the Group’s sustained activity in the automotive mechatronics sector, which is challenged on a daily basis by specifications at the highest level in terms of safety and functional requirements.
After-sales service for greater peace of mind
ACTIA solutions offer a complete customer service dedicated to the cyclist’s peace of mind.
Pour résoudre un problème ou un dysfonctionnement, 3 niveaux d’action différents sont prédéfinis:
Pour résoudre un problème ou un dysfonctionnement, 3 niveaux d’action différents sont prédéfinis:
- Level 1 - Cyclist: The problem can be solved by the cyclist himself using the documents supplied with his VAE (user guide) and the information available on his MOBUS account (FAQ).
- Level 2 - Dealer/Brand: The problem can be solved by the rider's dealer, using this service manual and the support of his brand of electric bike supplier.
- Level 3 - ACTIA: The problem falls within Actia's warranty policy or is internal to the equipment, and cannot be resolved by the electric bike dealer/brand.
- For levels 2 and 3, if the service has been activated by the reseller/brand, the ACTIA Hotline is available to assist with troubleshooting and any component replacement.
A centralized and proven International Hot Line
With 65,000 telephone contacts each year, 25,000 tickets in 5 languages and 16,000 points of sale, ACTIA has capitalised on more than 20 years of international experience in providing fast, relevant and efficient customer support, with the aim of giving priority to pleasure rather than trouble.
It is through this team of customer service professionals that ACTIA transfers its experience of the demands of the automotive world to its Micromobility activities.
Do you have a question?
For more information, our team is at your service to answer you as soon as possible.